Frequently Asked Questions

• ▼ What should I do when I discover water damage in my home?
  First, you'll want to ensure there is no immediate safety risk. Electrical and other risks may require contact to a specialized licensed contractor, such as an electrician. If there is still an active leak, shut off the main water line in your home. Next, call for Flood Fix, LLC for emergency water mitigation. We will guide you through the steps to control and prevent further loss until our arrival.
• ▼ How quickly should I call a water damage restoration company after a flood or leak?
  It is important to contact Flood Fix, LLC as soon as water damage is discovered. We'll provide a zero-obligation assessment and can begin the mitigation process right away to prevent microbial (i.e. mold) development and structural damage. Mold can develop in as little as 24 hours!
• ▼ Do you offer emergency water damage restoration services?
  Yes, we are available for emergency response 24/7 for both residential and commercial properties!
• ▼ How long does the water damage cleanup and drying process take?
  This can vary depending on the extent of damage. It can take as little as 2-3 days to dry out a structure. In other cases, it can take over a week to remove non-salvageable materials and return all moisture readings to an acceptable level.
• ▼ Will my homeowner's insurance cover water damage restoration?
  In many cases, homeowner's insurance would cover loss from water related incidents. However, coverage varies from policy-to-policy. It is best to review your policy and call your insurance company with any questions prior to beginning mitigation efforts.
• ▼ What types of water damage repair services do you provide?
  We offer emergency water mitigation and dry out services to prevent further loss in your home.
• ▼ How is professional water damage restoration better than DIY cleanup?
  While a "DIY" cleanup and dry-out is possible, having a trained technician with experience is best. Taking into account the source of the water that caused the damage, our technician will complete a thorough moisture assessment while determining what materials can be salvaged or need to be removed to allow for rapid drying and to help prevent mold. Next, the technician will follow ANSI/S500 standard procedures and continually monitor the impacted area and materials until the formulated "dry standard" is reached. If the presence of microbial growth is identified, proper containment to help prevent potential spread will be set up and remediation services will be performed.
• ▼ How do I prevent future water damage after a flood or pipe burst?
  If the leak originated from outside of the home, take steps to divert water away from the structure. This may include land grading, waterproofing the outside of the home, and/or incorporation of a drainage system.
  
  If a pipe burst caused the damage, you may need to address the insulation in the area of the home or shut off certain valves and drain the lines when low temperatures are anticipated to avoid damage from frozen pipes. You may also want to have pipes, valves, and appliances checked as part of a home or business maintenance schedule to make necessary minor repairs and replacements before failure causes larger-scale damage.
  
  Our restoration contractor can help answer questions for your specific situation onsite and recommend contacting a licensed plumber or other specialist.